Returns & Refunds

Last Updated: May 2026

Thank you for supporting David's Harp and the mission of raising the next generation of church musicians. Please read this policy carefully before making a purchase.

Physical Products (Printed Sheet Music & Books)

We want you to be satisfied with your purchase. If you are not happy with a physical product, we accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be in its original, unmarked condition
• The item must be unused and unaltered
• The item must be accompanied by proof of purchase (order confirmation or receipt)

To initiate a return, contact us at admin@davidsharpmusic.org with your order number and reason for return. We will provide instructions on where to send the item.

Return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit. Original shipping charges are non-refundable.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.

Digital Downloads

All sales of digital downloads are final. Because digital files are delivered immediately upon purchase and cannot be "returned," we do not offer refunds on individual digital downloads. Please review product descriptions carefully before purchasing.

If you believe you received a defective or incorrect file, contact us at admin@davidsharpmusic.org and we will make it right.

Subscriber Portal Access

Subscriber Portal memberships and subscriptions are non-refundable. If you cancel your subscription, you will retain access to the Subscriber Portal through the end of your current billing period. No prorated refunds will be issued for unused time.

Donations

Donations made to David's Harp are generally non-refundable, as they are used to directly support our mission. However, if a donation was made in error (duplicate charge, unauthorized transaction, etc.), please contact us within 30 days of the transaction at admin@davidsharpmusic.org and we will review your request.

Damaged or Incorrect Orders

If your physical order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery at admin@davidsharpmusic.org with a description and photos of the issue. We will send a replacement or issue a full refund at no additional cost to you.

Contact Us

Questions about a return or refund? We're here to help.